Delivery
Can I pick a specific delivery date?
- Choose the "Tracked Named Day Delivery" option for products eligible
for free delivery on your preferred date. Alternatively, opt for our "Guaranteed Before 1pm Next Day Delivery"
service
for a fee of £8.99 when ordered before 2pm. Both services provide trackable delivery and SMS updates. For complete
details, refer to our Terms and Conditions.
Do you offer same day delivery?
- Unfortunately, we do not provide same-day
delivery services. Deliveries are typically scheduled between 8am and 6pm. However, during busy periods, deliveries
may
occur outside of this timeframe.
Can I pick a certain time for delivery?
- We regret to inform you that we cannot
provide a specific delivery time slot. Deliveries are typically scheduled between 8am and 6pm, arranged at the
discretion of our couriers. Please be aware that during peak periods, deliveries may occur outside of this time
frame.
What happens if the delivery is missed if the recipient is not at home?
- If the recipient is unavailable
during the
attempted delivery, our courier will leave a message card with instructions for the rescheduled delivery.
Do you deliver to hospitals?
- We do offer delivery to hospitals, but we advise checking with the hospital
beforehand to ensure they
permit fresh flower deliveries to the wards, as they may have specific regulations in place. Please refer to our
Terms
and Conditions for complete details.
Ordering
Can I order from overseas?
- Yes, you can place your order online using most credit/debit cards accepted worldwide. All transactions will be
processed in UK pounds sterling and converted to your local currency at the exchange rate determined by your card
issuer.
Has my order been approved? - Upon successful
completion of your order, you will receive an automated email from Cancer Research Flowers confirming your order
details
along with your unique order number.
How do I cancel or amend my order?
- If we receive sufficient notice before
dispatch, we can accommodate changes to your order. Please contact us promptly via telephone or email if you need to
cancel or modify your order. Refer to our Terms and Conditions for more details.
Payment
Which cards do you accept for payment?
- We welcome a variety of payment methods, including Visa, Visa Debit,
Mastercard, Mastercard Debit, American
Express, PayPal, Apple Pay, and Google Pay.
Message
Can I include a particular message?
- Every order comes with a
complimentary personal message, which you can add during checkout. Please remember to include your name on the card,
as
it won't be automatically included otherwise. Message cards can contain up to 200 characters, including spaces and
punctuation.
Where will I find the message on arrival?
- All messages will be enclosed within the box along with your
flowers
Can I place an order anonymously? - The only information included with the gift is the personal message card. If
no message is added or you opt not to include your name, the gift will be sent anonymously. Following GDPR
guidelines,
we do not share any other details with your recipient. Additionally, we do not include an invoice or receipt with
the
order; you will only receive an email confirmation
Our Flowers
Why do some flowers come in bud?
- This precaution is taken to safeguard the flowers from potential damage during transit. Certain flowers, like
Lilies, are dispatched directly from our growers while still in their bud form. Aside from preventing damage during
transit, this practice also benefits recipients by ensuring that the flowers remain fresh for a longer period.
How are the flowers packed?
- Our
flowers are arranged into bouquets and then meticulously packaged in a custom-designed box. Each bouquet is equipped
with an Aqua Pack/Liquid Gel containing water and nutrients, ensuring that the bouquet stays fresh throughout the
journey.
Can I make my own custom bouquet?
- We don't provide personalised bouquet services and are unable to fulfill
custom requests for specific flower colours or varieties. All products are arranged as depicted on the website.
Contact
For Fresh Flower orders only contact us using the below details
What is your contact number?
– Our contact number is 0344 310 5555
What is your email address?
– Our email is enquiries@crukflowers.org (Mon-Fri 9am - 5pm)
What is your registered address?
– Cancer Research Flowers is operated by Prestige Gifting Limited G Mill Dean Clough Halifax HX3 5WD
Customer Services
Our customer service team is dedicated to ensuring the best experience for every customer. We strive
to address inquiries promptly and efficiently during our office hours from 9 am to 5 pm Monday to Friday, which may
extend during peak periods.
To unsubscribe from our email mailing list, please email enquiries@crukflowers.org or click
on the ‘unsubscribe’ option at the bottom of the email you received.
