We at Prestige Gifting Ltd. are committed to preserving the privacy of all visitors to our website. Please read the
following policy to know how we use and protect the information that you send to us. By registering or placing an
order on this website, you consent to the collection, use and transfer of your information under the terms of this
policy.
We utilize this information to fulfill orders, deliver products and services, handle payments and transactions,
provide updates on order status and progress, inform you about products, services, and promotional offers, maintain
your accounts, display content like birthday reminders and customer reviews, and suggest services and offers that
may interest you
We also utilize this information to enhance our services, identify and prevent fraud or misuse of our website, and
facilitate third parties in performing technical, logistical, or other functions on our behalf. Non-affiliated
third-party processors, such as local florists, are obligated to lawfully safeguard the information provided and are
instructed to erase data received for order processing within 30 days. With your explicit consent, you authorize the
collection, utilization, and transfer of your information as outlined in this policy for marketing purposes and
order processing.
Information that we may use
When you visit, register or order products or services, you may be required to provide certain information about
yourself including your name, contact details. We do not store any financial detail about you nor do we store credit
card details. To maintain customer service standards and to assist staff training, we may record and monitor incoming
calls. We also collect third party data to collect emails to use for the purposes of re-marketing for past customers.
The partners we use for services, that are used to personalise advertisements, or, analytics or tracking required to
maintain site functionality.
Google Ads
Bing
Facebook
Linkedin
Mouseflow
Site 24/7
Google Analytics
Symantec
Reviews
Trustpilot
AWIN
Pinterest
Search Ads 360
Campaign Manager
AdSmart
Your Information
We never share your information with third parties for sales purposes. Your information allows us to grant you access to
all areas of our website and fulfill your requested goods or services. Additionally, it helps us invoice you and reach
out when necessary regarding your orders. We analyse this data to manage, support, enhance, and evolve our business
operations. Occasionally, we may contact you to gather feedback on our services or inform you of significant website or
service updates. With your consent, we may also notify you via email about other products and services that may interest
you. If you wish to change your contact preferences, please inform us. We store your data for a minimum of 12 months
from the date of consent but only as long as necessary. We collaborate with affiliate companies, including third-party
suppliers, to fulfill your orders and perform certain functions on our behalf, both within Europe and internationally.
Additionally, we may utilize your data for remarketing purposes to provide personalized advertisements.
Disclosure of your information
The information you provide to us may be given to third parties including those who are located outside the European
Economic Area who act for us for the purposes set out in this policy or for other purposes approved by you. Those
parties process information, fulfil and deliver orders, process credit card payments and provide support services on our
behalf - your information is not used in any other way. We may also pass aggregate information on the usage of our
website to third parties but this will not include information that can be used to identify you. Where you have
consented when providing us with your details, we may also allow other companies in our group, to contact you
occasionally about products and services which may be of interest to you. If our business is ever moved to another party
your information will be passed where consented. Unless required to do so by law, such as a request officially made by
the Police for the purposes of an investigation, we will not share your information.
Cookies
Cookies are information which we may store on your computer. Unless you have indicated your objection, our system will
issue cookies to your computer when you log on to the site. Cookies make your user experience more enjoyable. They also
allow us to monitor site traffic to help cater the experience for you. You may set up your computer to reject cookies by
following the relevant instructions which can be found at www.aboutcookies.org. In that case, you may not be able to use
certain features on our site. If you do not wish to receive cookies in the future get in touch.
Security and compilation of data
We employ a large number of security measures to help protect your information from unauthorised persons and against
unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or
as long as the law requires.
Access and updates
You are entitled to request to see any information we may hold about you and you may request us to make any necessary
changes to ensure the data accurately. We are to charge a fee of £10 to meet our costs in providing you with details of
the information we hold about you.
Children
Cancer Research Flowers does not sell products intended for purchase by children under the age of 16. Children's
products are intended for purchase by adults. Processing personal data of a child is considered lawful if the child is
at least 16 years old. If the child is below the age of 16, processing is lawful only if consent is given by the
individual holding parental responsibility.
Changes to our privacy policy
If there are any changes to our privacy policy, you will be notified in advance.
Rights
You have the following rights regarding your personal information held by Prestige Gifting Limited:
Right of Access: You can request a copy of the information we hold about you.
Right of Rectification: You can request corrections to any inaccurate or incomplete data we hold about you
Right to Be Forgotten: In certain circumstances, you can ask for your data to be erased from our records
Right to Restriction of Processing: Under certain conditions, you can request restrictions on the processing of your
data
Right of Portability: You have the right to have your data transferred to another organisation.
Right to Object: You can object to certain types of processing, such as direct marketing
Right to Object to Automated Processing, Including Profiling: You have the right not to be subject to legal effects of
automated processing or profiling.
Contact
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to
enquiries@flower-shop.cancerresearchuk.org.uk
