Due to courier capacity limitations, Next Day Delivery will only be available for orders placed before 7:00pm between 11 March 2026 and 14 March 2026. Orders placed after this time will be scheduled for the next available delivery date.
We apologise for any inconvenience this may cause and appreciate your understanding.
By placing orders via flowershop.cancerresearchuk.org, you acknowledge to have read and understood the following terms and conditions.
You may cancel orders up to 24 hours before the scheduled delivery date by contacting enquiries@flowershop.cancerresearchuk.org, mentioning your order number and the reason for cancellation. Please be aware that once orders have been dispatched, cancellation is not possible due to the perishable nature of the products. During peak events such as Christmas, Valentine's Day, and Mother's Day, orders cannot be cancelled within 7 days prior to dispatch. While we will endeavor to accommodate cancellation requests, we cannot guarantee them. Upon receiving your cancellation request, we will confirm it via email.
We can accommodate changes to an order if notified in advance and before dispatch. However, once an order request has been printed, it cannot be amended. To request changes, please contact our customer service team via phone or email, clearly stating your order number. For other products, returns and refunds are accepted within 30 days of receipt. Refunds will be issued within 14 days of receiving the returned item, with processing typically completed within 3 to 4 working days.
Given the perishable nature of flower deliveries, any issues or refunds will be addressed individually. Your statutory rights remain unaffected. Refunds will be provided as credits to your account for future purchases, which cannot be redeemed as cash.
If flowers are discarded without photographic evidence, any resolution will be at our discretion. To ensure an accurate assessment, please capture a photograph of the bouquet within 48 hours of receipt. Quality concerns must be reported with accompanying photographs within 3 days of receiving the item
It is the senders' responsibility to inform the recipient of the delivery of a gift item; if perishables are left in a safe place or with a neighbour at the discretion with the courier we are not liable thereafter for the safe receipt of the goods. We will endeavour to redeliver if goods are returned. If, following a second delivery attempt, we are still unable to deliver to the recipient, through no fault of our own; we are regrettably unable to offer a refund. Any remedy will be discretionary.
If we are unable to reach the recipient or the customer, and if the customer fails to contact us, we cannot be held accountable for non-delivery. If we've exhausted all possible means to fulfill the order, we regretfully cannot offer a refund or replacement. Any resolution will be at our discretion, in adherence to your statutory rights.
We cannot be held accountable for orders declined by the recipient. Refunds will not be issued to customers if the recipient refuses the item, regardless of the reason.
Any discretionary or goodwill refunds will be credited to your account. If you don't have an existing account, our team will create one for you using the email address provided in your order. If you don't have access to this email, our team will ask for an alternative email address to create your account.
If there are minor errors in your order or subscription request, such as an incorrect message card, we do not provide full refunds as the recipient has received the flowers, which hold the value of the order. However, we strive to address such issues fairly and reasonably. A member of our customer care team will typically call the recipient to apologize and read out the correct message. Additionally, as a further form of apology, we may offer a voucher or credit to your account in such rare instances.
We cannot guarantee a delivery date as delivery is executed via a third party, but will endeavour to deliver on your desired date as all flowers, except for hand delivered products, are dispatched the day before the intended delivery day using a 24 hour delivery service the day before your chosen date by Royal Mail or DPD for our International Flowers. In the event a delivery is not made on the specified date we cannot offer a refund, however for exceptions please see our 100% Satisfaction Guarantee. Delivery days are 7 days a week with except for Bank holidays. Any orders made for delivery on a bank holiday may be delivered the next working day unless otherwise stated.
Making a purchase from the Cancer Research UK Flowershop does not enter you into a contract for the timely delivery of a product. All delivery dates open for selection are desired only. This does not affect your statutory rights. At peak times we do reserve the right to extend the delivery times. During busy periods, if we deliver the order but miss the specified delivery date, you may not be eligible for a full refund. Any resolution will be decided on a case-by-case basis
We will make every effort to deliver your order or subscription request to the address provided during checkout. Please ensure that all necessary details, including flat number, postal code, unit, room number, street address, and town, are accurately provided. If you live in a hard-to-reach area, kindly reach out to our customer service team and provide any additional information. Please note that we are unable to deliver to PO boxes, army bases, or airport terminals
The cut-off times for deliveries are 10 pm from Monday to Friday, 4 pm on Saturday for Sunday Delivery, and 2 pm on Sunday for Monday delivery (exceptions may apply, see section 9). Orders made after these times might not be eligible for next-day or same-day delivery but will be scheduled for the following working day. For cancellations, please refer to section 1.1.
Please be aware that courier-delivered products to Northern Ireland, Highlands, Islands, and more remote areas may require an additional working day in transit in certain circumstances.
Once your order request is placed, you'll receive an email confirming all the details. Please review these carefully as amendments may not be possible afterward. Check your junk mailbox for emails, and if you don't receive one, please reach out to customer services.
We cannot be held responsible for delivery failures due to incomplete or inaccurate shipping details, including incorrect postcodes. It's the customer's responsibility to ensure the information provided is accurate.
Hospital and Funeral Deliveries - Before placing an order or subscription request for a patient or hospital staff member, please ensure the hospital accepts florist deliveries. Provide us with the correct ward number as not all hospitals permit them. We cannot be held responsible if a hospital refuses delivery. For funeral deliveries, we require the order at least 24 hours in advance. If delivering to a funeral director, provide the deceased's name, along with the funeral time and date.
Please note that items with free delivery, unless stated otherwise, will be sent via Royal Mail First Class post. This service does not include tracking and delivery may take up to 2 days. Remote areas like the Highlands, Islands, and Ireland may experience longer delivery times. Free delivery is not applicable for incomplete addresses or addressing errors. Additionally, if the courier attempts delivery before Christmas day but cannot successfully deliver through no fault of their own, the promotion is exempt. Finally, it does not apply in cases of Force Majeure or where delivery is impossible.
Royal Mail Guaranteed Before 1pm Special Delivery
This service is charged at a premium rate at £8.99 and is available for Tuesday to Saturday Delivery when ordered before 2pm.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas. Though marketed before 1pm there are exceptions with this service.
We deliver by 5.30pm the next working day in the following postcode areas:
AB30 - 39, 41 - 45, 51 - 56
BT
HS1, 3 - 9
IV21 - 28, 40 - 49, 51 - 56
KA27, 28
KW1 - 3, 5 - 15
KW16 Stromness Town only
PA20 (0&9)
PA28 - 38, 41 - 49, 76, 77
PH15, 17 - 26, 31 - 40, 49, 50
ZE1
We deliver within two working days by 5.30pm to the following postcodes areas:
GY
HS2
IM, JE
PA60 - 75, 78
ZE2, 3
We deliver within three working days by 5.30pm to the following postcode areas:
KW16 - non Town
KW17
PH30, 41 - 44
Please note that Saturday delivery may not be accepted by certain businesses, including banks, building societies, travel agents, jewellers, and Post Office® branches. We regret to inform you that Saturday delivery to Herm, Sark, and Alderney cannot be guaranteed.
If your order is not delivered, please refer to Section 4.1. In case of non-delivery on the specified date, we will refund only the delivery charge via a credit to your account.
This service is charged at a premium rate of £8.99 and is available for Monday to Saturday delivery when ordered before the cut-off times. Orders for Monday delivery must be placed by 12:00pm on Sunday. For Tuesday to Saturday deliveries, the cut-off time is 2:00pm the day before.
We deliver throughout the UK. However, there are certain delivery restrictions in particular areas. Though marketed as a "before 1:00pm
When paying by apple pay - the tracking link may go to alternate apple email address
Our committed customer service team strives to deliver an exceptional customer experience. We aim to address all inquiries promptly and effectively. Our office hours are from 9:00 am to 5:00 pm, Monday to Friday, with extended hours during peak periods.
Our customer service team is committed to treating all customers with respect, and we expect the same in return. Any email or telephone call that is deemed offensive or abusive will not receive a response, and we may escalate the matter to the relevant authorities. We reserve the right to cancel a customer account if their behavior is deemed inappropriate. If a staff member feels threatened or abused, the conversation will be ended. Let's work together to ensure a positive experience for everyone!
We strive to get every single order right the first time, every time. We provide each customer peace of mind with our 100% Satisfaction Guarantee Policy.
If your bouquet buying experience falls short of your expectations, please don't hesitate to reach out and share your feedback with us. We value your input and are continuously working to enhance our service. You can contact us via email, and our dedicated customer service team will gladly assist you. Whatever the issue, we're committed to ensuring your satisfaction as our customer.
We cannot be responsible for errors caused by third parties such as couriers or instances where there is bad weather or any other event that affects the timely delivery of your order. The policy does not apply to such instances.
Our 100% satisfaction guarantee does not cover situations beyond our control. This includes instances such as incomplete or incorrect delivery addresses provided by the customer, delivery refusals by the recipient or businesses/hospitals, unsuccessful delivery attempts, transit delays, or missing information required from the customer. Additionally, once flowers have been dispatched, we are unable to make changes or amendments to order details.
If your order is not delivered on the selected delivery date, please reach out to our customer service department for assistance.
If your delivery is delayed beyond 3 working days from the selected date, Cancer Research Flowers will refund the delivery cost to you. Please note that certain remote areas, including the Channel Islands, Isle of Man, and others, may require an extra working day for transit. Additionally, during peak periods, deliveries may arrive earlier to ensure timely receipt of your order.
If your bouquet arrives in unsatisfactory condition, we'll promptly send a replacement. To enhance the longevity of your flowers, proper care and fresh water are essential. Kindly provide a photo to help us assess the condition. Rest assured, each bouquet comes with comprehensive care instructions.
Availability of flowers and colours may vary based on seasonal availability, thus substitutions may occur. Rest assured, any substitutions will be of equal or greater value. This policy also applies to our same-day range.
Please be aware that balloons are matched to specific occasions and are subject to availability. While colours and designs may vary, we ensure that a suitable balloon is always included with the order, maintaining equal value for all balloons. Please note that the balloons displayed for occasions are for illustration purposes only and may not reflect the exact design you receive. Our add-on balloon, priced at £4.99, is a 4.5" inflated air balloon on a stick. Balloons are dispatched before 7pm Monday to Friday, 4pm Saturday for Sunday delivery, and 2pm Sunday for Monday delivery. Orders containing balloons received after 7pm Monday to Friday for next-day delivery may not be delivered the following working day but will be dispatched the subsequent day. Additionally, the Valentine's bundle stick balloon and Mother's Day bundle stick balloon may vary in design but will be themed accordingly.
If the wrong size bouquet has been delivered, we will send you a refund of the upgraded difference, we may give issues a coupon for future use by way of further apology. This does not affect your statutory rights.
If an add on item doesn't arrive with your order (e.g. bear, vase or balloon) we will of course offer to either send the item out as soon as possible or refund to you the amount paid for the add on.
If the wrong product has been delivered by error, we will send the correct bouquet to your recipient at no cost.
If it is different due to seasonal availability and substitution, then this is acceptable.
Should there be any issue with your order, please let us know within 48 hours. After this period, it may not be possible to establish an issue with the product. If our human florists forget to put an add on with your order, we will quickly send it out at the earliest date possible.
All prices are confirmed and fixed at the time an order is placed. We are unable to offer refunds, partial refunds, price adjustments, or compensation for any changes to product pricing, promotions, or discounts that occur after the purchase has been completed.
If we suspect an order to be fraudulent we will cancel and refund that order to the card holder. We will also forward it to the relevant authorities.
Our cut-off times vary depending on the delivery method. While next-day delivery orders should be placed by 10pm (\*exceptions apply). Next-day deliveries for UK addresses from Monday to Saturday are fulfilled by Royal Mail Tracked 24 or DPD Next Day. Sunday deliveries are handled by Royal Mail with a tracked 24 service, and the cut-off time for Sunday delivery orders is Saturday at 4:00pm. Orders received after this time may not be dispatched in time and may be sent the following day. Please note that next-day delivery is not guaranteed as it is fulfilled by a third-party courier. If we do not receive a response, we will deliver the order on the next working day.
\*To ensure timely delivery, we suggest placing your order before 4pm, especially if your item is destined for the following postal areas: HS, KW, IV, PH, AB, DD, KY, FK, PA, EH, ML, KA, DG, TD, NE, CA, DH, SR, TS, DL, BT, LD, SA, CF, NP, EX, PL, TQ, TR, IOM, ZE, KW. Please note that next-day delivery cannot be guaranteed in these regions.
For Sunday delivery, our cut-off time is 4pm on the preceding Saturday (\*exceptions) for UK next-day delivered products.
Likewise, for Monday delivery, orders must be placed by 2pm on the preceding Sunday (\*exceptions) for UK next-day delivered products.
\*For Monday delivery, we recommend placing your order before 2pm on Sunday if you are delivering to the postal code areas: HS, KW, IV, PH, AB, DD, KY, FK, PA, EH, ML, KA, DG, TD, NE, CA, DH, SR, TS, DL, BT, LD, SA, CF, NP, EX, PL, TQ, TR, IOM, ZE, KW. Next-day delivery cannot be guaranteed in these areas.
At Cancer Research UK Flower Shop, we are committed to honest and trustworthy customer feedback. To keep our reviews reliable, we do not allow fake or misleading reviews fo any kind.
If you believe a review is fake, please contact us at enquiries@crukflowers.org
We reserve the right to review, verify, and challenge any images provided in support of a claim or complaint. Where we reasonably believe that an image has been altered, edited, or generated using artificial intelligence (AI) or other digital manipulation methods, we may request additional unaltered images or further evidence before proceeding. Failure to provide satisfactory verification may affect the outcome of the claim.
Please note that our message card and personalised card printing system currently supports standard English characters. If non-English characters, symbols, or special characters are used (for example accented letters or characters from other alphabets), the message may be limited, altered, or in some cases may not print correctly on the card.
While we always make every effort to include the full message provided, we cannot guarantee accurate reproduction where unsupported characters are used.
We sincerely apologise for any inconvenience this may cause and are actively working to improve our systems to support a wider range of characters in the near future.
Prestige Gifting Ltd TA Prestige Flowers TM
G Mill
Dean Clough
Halifax
HX3 5WD
Company registration: 5778485
VAT Registration: 124115363
UK 0344 310 5555
